In a recent conversation with Dr. Anas Malik, a doctor at Labyrinten Legesenter in Elverum, we were reminded of the difference our systems can make for healthcare providers.
Dr. Malik shared his experiences and the positive impact our solutions have had on his clinic’s daily operations. He even shared his honest concerns related to accounting when switching to Microlog.
Outstanding customer support from the start
Microlog’s dedication to providing exceptional customer support was evident right from the beginning of Dr. Malik’s journey.
«My initial interaction was with Mariann Sunde at Microlog, and she was amazing—always available to answer my questions. I almost felt like I was asking too many questions, but she took her time to explain everything, and that was really great.»
Enhanced flexibility with multiple payment options
When asked specifically if Microlog’s solution has improved his clinic’s operations, Dr. Malik was enthusiastic.
«Absolutely! The fact that your kiosk offer multiple payment options is a huge plus for us. And we loved that we could partner with Riverty to handle our invoices. The flexibility of multiple payment options and Riverty managing our invoices is an excellent combination, and we’re very, very happy with it.»
Dr. Malik went on to emphasize how Microlog’s check-in feature has significantly impacted their daily routine:
«Additionally, the kiosk’s check-in feature has been incredibly helpful. We see about 100–150 patients a day, and previously, every single patient had to check in manually at the reception desk. You can imagine how much time we save offering self-service check-ins. The medical secretaries are especially pleased with this feature.»
More time to focus on other important tasks
The reduced workload has allowed the staff to redirect their energy towards important tasks, enhancing the overall efficiency of the clinic.
When asked whether this has reduced pressure on the waiting area, Dr. Malik confirmed:
«Yes, absolutely! We’ve noticed a significant reduction, especially for our secretaries. They can now focus on other important tasks like answering calls and managing messages on Helsenorge. Patients are also adapting well. The kiosk itself has a large, clear screen, with big letters making it easy for patients, especially older ones, to check in and pay. It’s a very user-friendly kiosk.»
Loyalty to Microlog’s solutions
Dr. Malik also shared a striking example of his satisfaction:
«Just three or four weeks ago, our previous payment provider contacted me to offer their services again, and I declined immediately. I told them we are very happy with Microlog and have no interest in changing back.»
This level of loyalty speaks volumes about the quality and reliability of Microlog’s solutions.
A smooth transition despite major changes
On the topic of transitioning to Microlog’s systems, Dr. Malik was pleasantly surprised:
«We chose to undergo a major transition at our clinic all at once—switching our electronic patient record system, moving from PasientSky to Helsenorge, changing our payment provider to Microlog, as well as upgrading our entire IT setup. I expected some difficulties and issues during such big changes. Honestly, I didn’t expect things to go as smoothly as they did with Microlog,» he laughed. «It went very, very well—actually, surprisingly well. We encountered only two internal issues, and when we called customer service, we got immediate responses. The customer service was excellent, with fast and helpful replies.»
Recommendations and continued satisfaction
When asked if he would recommend Microlog to others, Dr. Malik responded:
«I was just about to say that! Absolutely, we’ve already recommended you. I even recommended you to the municipality, which still uses our previous payment provider. It’s their choice, but I said, and I believe you’re more affordable, and you have better equipment, greater flexibility, and excellent customer service. There are multiple reasons why everything is great and why I have, and will, continue to recommend you!»
Accounting concerns resolved
Initially, Dr. Malik had concerns about accounting:
«The only concern I had was related to accounting. Legeregnskap, which handles our finances, mentioned that managing accounting with Microlog might be a bit more complex, so I had to clarify what this meant for us financially.»
«Our clinic has a setup where every payment goes into our business account, and Legeregnskap handles the distribution to each practitioner’s account. We thought it would take more time for Legeregnskap than it actually does. That was my only worry, but it turns out it’s not a problem at all.»
Final words from Dr. Malik about Microlog’s solutions
Dr. Malik concluded our conversation with a heartfelt note:
«You really do deserve great feedback, and we are very, very satisfied. Honestly, we should have switched much earlier, so I’m happy we finally did. You’re doing a fantastic job, and you should be proud of it.»
Microlog – transforming healthcare operations
Dr. Anas Malik’s experience highlights the transformative power of Microlog’s healthcare solutions. From enhancing payment flexibility to reducing administrative burdens and improving patient check-in processes, our solutions are designed to make healthcare providers’ lives easier and help them focus on what truly matters—providing impeccable care to patients.
If you’re ready to experience seamless operations and unparalleled support, read more about our solution and reach out to us today. We would love to hear from you and show you how we can transform your clinic, just like we did for Labyrinten Legesenter and Dr. Malik.
